Cancellation Policy
Applicability of the Policy: This policy applies to customers in Italy.
We understand that sometimes plans change. If you need to cancel an order, we are here to assist you. Below are the details of our cancellation process.
Order Cancellation Window
- Time Limit: Orders can be canceled within 2 hours of being placed. After this time, orders will move to the processing stage, and cancellations will no longer be possible.
- How to Cancel: To request a cancellation, please contact us via email with your order number and cancellation request as soon as possible. We will confirm whether your cancellation request has been successful.
Cancellations After Shipping
If your order has already been shipped, it can no longer be canceled. However, you may still be eligible for a return once you receive the item. For more information, please refer to our Return and Refund Policy.
Refunds for Canceled Orders
If your cancellation request is approved:
- Refund Method: Refunds will be processed to your original payment method.
- Processing Time: Please allow up to 10 business days for the refund to appear in your account.
Non-Cancelable Items
Certain items may not be eligible for cancellation, including:
- Personalized or Customized Products: Once an order for a personalized item is placed, it cannot be canceled.
Changes to Your Order
If you wish to make changes to your order (e.g., size, color), please contact us within the cancellation window. We will do our best to accommodate your request, though changes may be limited depending on the status of your order.
Contact Information
For questions about your return or refund, please reach out to us at support@zhelio.com
Legal Information
Store Name: Zhelio
Company Name: CLOTHES TRANSPORTING LIMITED
Address: 589 High Road Leyton, London, England, E10 6PY, United Kingdom
Company Registration Number: 14406487
Email: support@zhelio.com
Phone: +44 7465 755302
Business Hours: Monday to Friday: 08:00 AM to 06:00 PM, Sunday: Closed
